Mail-back medical sharps disposal helps protect employees, customers, and cleaning crews, while reinforcing workplace ...

The freezer compartment on a woman’s GE refrigerator keeps failing because of an elusive coolant leak. The manufacturer has tried to repair it five times over four years, but the problem ...

Wondering about the most reliable brands of washers and dryers? Check out the top 5 recommended by experts and tested by our staff. Whether you’re shopping for your first home or just in the market ...

Image Credit: Survival World ...

The case, which began in 2019, alleged Choice Home Warranty misled consumers about covered repairs and used catch-all excuses ...

Chewy, Navy Federal Credit Union and Aldi lead a group of 750 companies recognized for delivering the best customer service in America, according to a study by USA TODAY and its research partner Plant ...

The temperature hit 83 degrees on June 11. And the temperature was rising inside Barbara Scull’s refrigerator. It died. At least the Kenmore appliance, which she purchased from Sears in 2016, was ...

A chatbot is an artificial intelligence tool designed to simulate real-time conversations with users. It operates around the clock, doesn't require breaks and can manage a high volume of requests ...

There's bad customer service — and even worse bogus customer service where anyone can easily be taken by a scammer with a quirky accent who demands a credit card on the spot when you call a fake ...

People turned to Channel 2 Action News for help with their Sears Home Warranties, and the company promised to replace appliances for two customers who had spent months getting nowhere after Channel 2 ...

For months, a Valley senior said she was left without a functioning microwave, waiting for her appliance warranty service to send a person to install a replacement microwave. The wait dragged on until ...