Owners of electric vehicles in the U.S. are likely to keep buying or leasing EVs. That's good news for a sector that just ...

Your best marketing insights aren't in a new tool. They're already in your CRM, your CS notes and the systems your team stopped checking. The post Your CRM knows more about your buyers than your ...

CableTV.com survey finds a tie for highest overall satisfaction and highlights category leaders for content, user ...

If 75% of your current customers said they would reorder your bestselling t-shirt if you also offered it in red, wouldn’t you want to know?

A tool that has helped to transform modern social-science research is under threat thanks to artificial intelligence. Researchers are warning that a wave of chatbots impersonating people could corrupt ...

Customer satisfaction in retail is on the upswing, and online retailers such as Amazon are at the top of the list, according to a new survey. The overall survey was based on 31,293 completed surveys ...