Employment growth in Uruguay’s global services sector has stalled, according to a new study by consulting firm Advice.

American CX provider Startek has acquired CCI Global, a Dubai-headquartered firm with a strong operational footprint across ...

Power grids across Latin America are starting to crack under the sudden surge in electricity demand from AI-driven data ...

Six Colombian startups have entered Endeavor’s Outliers ranking, placing them among the top 10% of high-performing companies ...

Jamaica has opened another plug-and-play facility, refining a model that has drawn dozens of foreign BPO firms to the island ...

A Jamaican call center startup, VLBPO, has entered a new phase of growth after securing its first enterprise-level client, ...

Mario Chaves knows what it takes to build in nearshore at scale. As co-founder of Avantica, he helped build one of the region ...

Argentina has launched a dedicated digital free zone in Mendoza, aiming to accelerate tech job creation and strengthen its knowledge-based economy.

In the ongoing debate between cost and quality in outsourcing, Brad Meiller doesn’t see a contradiction. He sees a messaging ...

Owner Resource Group (ORG) has exited its investment in Bill Gosling Outsourcing (BGO), selling its entire stake to ...

The Jamaican government is encouraging BPO companies operating in the Montego Bay Free Zone to relocate inland.

In Colón, a town in Mexico’s Querétaro state, frustration is boiling over. Residents are protesting the construction of new data centers, fearing these massive facilities will drain millions of liters ...