Generative artificial intelligence, digital customer service, and conversational user interfaces (CUIs) will transform customer service and support by 2028, according to research firm Gartner's Hype ...

BURLINGTON, Mass.--(BUSINESS WIRE)--Zappix, a leading provider of AI-powered Digital Engagement Platform, today announced a strategic partnership with Vee24, a leader in transforming digital customer ...

In our modern, connected world, putting the customer first requires a comprehensive digital engagement strategy. Financial institutions, especially midsized and smaller organizations, have a history ...

SUNNYVALE, Calif., Dec. 12, 2023 (GLOBE NEWSWIRE) -- eGain Corporation (EGAN) (NASDAQ: EGAN), the knowledge automation platform for customer engagement, announced that TENAQUIP Limited, a leading ...

Generative AI is designed to please humans, but maybe not in the case of customer service chatbots dealing with angry ...

NEW YORK, Sept. 25, 2025 /PRNewswire/ -- LivePerson (NASDAQ: LPSN), a leading provider of trusted enterprise conversational AI and outcome-driven digital transformation, today announced its inclusion ...

Liverpool City Council is in the midst of a huge overhaul of its customer experience offerings, aiming to redesign services to reflect residents’ needs and improve their relationship with the local ...

Digital transformation has improved many processes including operations, business efficiency, research and development, supply chain management, customer service delivery and more across many ...

MELVILLE, N.Y.--(BUSINESS WIRE)--Seventy-seven percent of businesses say consumer expectations for effectively engaging with them digitally have increased over the past 12 months, up more than 10 ...

As consumers, we’ve all seen how technology helps improve our everyday lives, making it simple for us to handle mundane tasks like buying an airline ticket or ordering from a restaurant. But what ...

When was the last time you used video or screen-sharing? Perhaps just today at a work meeting or over the last weekend when calling a distant relative or a child away at college? Or -- let’s be ...

Consider Jack in the Box, which a year ago shut down all of its customer call centers, pushing customer service online Making retail operations digital is usually an improvement. Done properly, ...